Privacy Policy

1. Introduction

At Gray News, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the General Data Protection Regulation and other applicable European Union and Spanish data protection laws.

2. Data Controller

Gray News, located at C. Rosa de los Vientos, 43, Cruz de Humilladero, 29006 Málaga, Spain, is the data controller responsible for your personal data.

3. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Course enrollment and progress data
• Communications with us (emails, support tickets, feedback)

Automatically Collected Information

When you access our website, we automatically collect certain technical information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Referral source and search terms used to find our site

4. How We Use Your Information

We use your personal data for the following purposes:

• Providing and delivering our educational services
• Processing payments and managing your account
• Communicating with you about courses, updates, and support
• Improving our website and services
• Analyzing usage patterns and user preferences
• Complying with legal obligations
• Preventing fraud and ensuring security
• Sending marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfill our agreement with you
• Consent: When you have given explicit consent for specific processing activities
• Legitimate interests: For business operations, fraud prevention, and service improvement
• Legal obligations: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers who assist in operating our platform (hosting, payment processing, email services)
• Analytics providers to understand site usage and improve our services
• Legal authorities when required by law or to protect our rights

We do not sell your personal data to third parties. All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained while your account is active. After account closure, we may retain certain data for legal compliance, dispute resolution, and legitimate business purposes.

9. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation on data processing
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

12. Marketing Communications

With your consent, we may send you marketing emails about new courses, special offers, and educational content. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect service-related communications necessary for course delivery.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through a notice on our website. The date of the last update is shown at the top of this policy.

14. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or your local data protection authority.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Gray News
C. Rosa de los Vientos, 43, Cruz de Humilladero
29006 Málaga, Spain
Email: [email protected]
Phone: +34 606 923 572